How do I cancel an order?

 

An order cannot be canceled if it's already processing or shipped. You can usually cancel an order within 24-48 hours of purchase, but it is not guaranteed.

  • Mobile app- go to Store> Orders to locate order, if it hasn't been shipped, the "Cancel" button will be available.

    Cancel Order_mobile1 Cancel Order_mobile2 Cancel Order_mobile3


  • Web app- go to "Orders" on the left navigation bar to locate the order, if it hasn't been shipped, the "Cancel" button will be available.

    Cancel Order_web app


Once an order is shipped, it can no longer be canceled. Your customer will need to initiate a return for any unwanted items once they receive their package within 7 business days. Please refer to our returns article for more information.